Millersville University Information Technology

Walk-In - Location and hours of the nearest technical support center.

Call (717)871-2371 - Call the Help Desk to speak with a support person.

- use icon below to log in

Dialing Tips/Trouble Shooting

DIALING INSTRUCTIONS (/Resident Dorm Locations and Hallways)

LIFE THREATENING MEDICAL EMERGENCY - 911
Other Emergencies - 3911
On-Campus - Dial the four-digit extension only
Off-Campus Locally - 9 + XXX + XXXX
Long Distance and Directory Assistance
Calling Card - 9 + (follow the directions on the back of your card)

Calling Collect- 9 + 1 + 800 + Collect

Toll Free Numbers (800,888, etc.)
9 + 1 + 800 + XXX + XXXX
OR
9 + 1 + 888+ XXX + XXXX
For dialing campus phone numbers from off-campus: all 3000 extensions have the prefix 872; all other extensions should be dialed with the prefix 871.

TROUBLE SHOOTING AND REPORTING PROBLEMS/TROUBLE

Telephone is not ringing
Calls go directly to voicemail. We do not have the *69 feature in our system. If you attempt to use the *69 feature, you will activate "Do Not Disturb". You will know you have activated this feature when you hear "PRIVATE, PRIVATE" each time you lift the receiver. To deactivate this feature, dial #6.
Dial into a host computer
Use the "Do Not Disturb" feature. Dial *6 to activate, dial #6 to cancel.
Hear "Private, Private"
when lifting the receiver to make a call. You have the "Do Not Disturb" feature activated on your phone line. To cancel this feature, dial #6
Report problems/trouble
Call the Help Desk at 2371.
Be prepared to provide your name, telephone number, location (building and room), and the problem.